Luken Associates has created this privacy policy in order to demonstrate our firm commitment to privacy. We hope the following statement will help you understand how Luken Associates collects, uses, and safeguards the personal information you provide on our eb site lukenassociates.com. While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

Information Collection
When you browse any of the web pages on www.lukenassociates.com, you do so anonymously. We do not collect personal information, including your e-mail address, unless you voluntarily provide it to us. We collect, process, and use personal information only for performing the relevant service selected by you. That information will be gathered when you come onto our site to: provide feedback in an online survey; request product or service information; request a contact from a Luken Associates staff; participate in the Q & A forum.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (e.g. their email address), unique identifiers, and demographic information (like their zip code and company name). Contact information from the order form is used to send our Along the Road to Recovery Guidebook to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

When you visit our site, your IP address (the Internet address of your computer) is logged to give us an idea of which parts of our Web sites you visit, how long you spend there, and other general demographic usability information. We also use your IP address to help diagnose problems with our server, and to administer our web site. The only other information automatically provided to us is the type of computer and operating system you are using, which is supplied by your browser. In aggregate, these data are used to inform lukenassociates.com on which parts of the sites are being used most frequently, and on which reports, studies, Requests for Proposals, press releases, and the like, are of most interest to our readers.

We will use best efforts to not transfer information that personally identifies you to anyone else without your knowledge and approval at the time it is collected from you. You will also have the opportunity then to indicate whether you wish to decline to receive promotional or marketing material about other products and services of Luken Associates or others. Please note, however, that we do intend to contact you about matters that affect your use of our site such as the status of your orders for our products or services or answers to your inquiries.

Links to Other Sites
This site contains links to other sites. lukenassociates.com is not responsible for the privacy practices or the content of such web sites. You should always check the privacy policy of any linked site to understand their information collection practices, including how they may use cookies. If you visit another site, you should review their privacy and other policies.

Public Forums
This site may offer chat rooms, forums, message boards, and/or news groups available to its users. If there is a chat room, bulletin or message board, or other interactive areas where personal information may be posted at this site, be sure to check our chat room rules before entering, as you will be bound by them as well as our General Terms & Conditions. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Choice/Opt-Out
Upon your request, we will assist you to review, to delete or to correct or update your personal information that you have previously provided, or if you would like to opt out of receiving further communications from us. If at any time you believe that we have not adhered to our policy with respect to protecting your privacy, or if you have questions regarding the collecting and/or use of your personal information or regarding our privacy policy, please contact us. We will use all commercially reasonable efforts to promptly address your concern. You may contact us at webmaster@lukenassociates.com, by simply putting "privacy" in the subject line.

Other Disclosures
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.