Norton Healthcare
P.O. Box 35070
Louisville, KY 40232-5070

July 28, 1999

Mr. John Luken
9707 Shelbyville Road
Louisville, KY 40223

Mr. Luken:

As the manager of the adult case managers at Norton Healthcare, I would like to thank you for providing your book - "Your Guide Along the Road to Recovery" - to us and also for making sure that we have a sufficient supply.

As you well know, patients rarely can comprehend all that they need in such a short time, much less when they are ill. This is a valuable tool for them, in addition to a timesaver for us.

Sincerely,

Kathy Jordan
Manager, Case Management
Clinical Resource Management